FAQ
General
This is my new favorite store! How do I hear more from you?
Sign up for our newsletter and follow us on Instagram or Facebook!
I’m an artist/illustrator; how do I submit my artwork for consideration?
Learn more about artwork submission here.
Can I purchase your cards in my local area?
Probably! Visit our warehouse shop in our hometown of Portland, OR. We also supply over 1000 gift shops, museum stores, and other unique establishments nationwide. Email us with your zip code to inquire about retailers in your local area.
If there’s a store in your area that you’d like to see carry our products, please recommend us!
How do I share my feedback regarding your products or customer service?
Email us and let us know your thoughts! You can also leave us a Google review.
How can I speak to a customer service representative?
Our small, friendly customer service team is available to take your calls Mon-Sat 10am-4pm PST at 800-777-2844.
Or, email us anytime— we’ll respond during next business hours.
Is my information secure?
We never share details with external companies, so your personal information is safe and sound with us.
Furthermore, our site is secured and protected by the smart people at Shopify, who power thousands of online stores and take information security very, very seriously.
What are your sustainability practices?
Sustainability is very important to us! We make all of our products in the USA, use every inch of space on our press sheets to reduce paper scrap, and recycle 100% of production wastes. Our cards are printed with veggie-based inks on papers made from sustainable-harvest pulp and post-consumer waste. Learn more about our eo-friendly practices here.
Since 2020, our Portland headquarters and warehouse have run on solar energy, keeping nearly 150 tons of CO2 (and counting!) from entering the atmosphere.
Orders
Do I have to create an account to place an order?
Yes, we cannot process an order without an account. You can create an account online OR place your order over the phone - either way, we will need the same basic contact information in order to ship your order, or to contact you if there is a problem with your order. Don’t worry, we never share data with anyone.
Where do I enter a promo code or gift card?
On the checkout page, enter a promo code or gift card in the “Discount code or gift card” field. The field appears underneath your order summary, on the right side of the page on desktop and at the bottom of the page on mobile.
Be sure to click “Apply” and confirm that the discount code is reflected in the order summary.
My order total is $75+, why am I being charged shipping fees?
In order to qualify for free shipping, your order total must be $75+ before any shipping fees are applied and after any discounts are applied.
Can I make a change to my order? / What if I forgot my promo code?
We can ADD items to your order if it has not yet shipped! However, once the order has been processed we cannot subtract items or apply promo codes.
May I place a gift order?
Yes! Simply enter your own information for billing and your recipient’s information for shipping. You may add a gift message if you wish by tapping “Add a gift message” in your cart and typing in the text field.
Can I make a return or exchange?
We do not generally accept returns, particularly for seasonal items (like Christmas cards). However, your satisfaction is important to us! We often can make exchanges for non-seasonal items of comparable value, and we’re happy to consider return requests. Please call or email us to inquire. Note that return shipping rates may apply.
Read our return policy here.
If your items are damaged or incomplete, please reach out to our team and we'll make it right.
Do you sell gift cards?
E-gift cards are available in denominations of $20, $50, and $100. They are automatically sent via email to your recipient, and can be scheduled for a future date if you wish.
We don’t currently offer physical gift cards.
Where do I pick up my order?
Our shop is located at 716 NE Lawrence Ave in the Kerns neighborhood of Portland, OR.
Free street parking is available but limited (please do not park in the lot next to our building), and TriMet buses 12 and 19 stop nearby.
If you selected “Pickup” as your shipping option, you’ll receive an email message when your order is ready for pickup! If you’d like to pick up sooner but you haven’t received notification, give us a call and we’ll do our best to accommodate your request.
Can I order products with custom artwork?
Yes! Begin the process by purchasing one of our Custom Products. Pricing includes setup, proofs, printing, and 24 packaged units (our minimum for custom orders). Our art coordinator will reach out to you after purchase to obtain artwork and confirm details.
Please note: you must have the legal right to reproduce your design, and custom orders take 4-8 weeks to produce.
If you have further questions or additional requests, please email us.
Can I get a custom message printed in my cards?
In existing Allport Editions cards, we can imprint custom text or images, such as your family’s name, company name, or a personal message. The cost for this service is $150 plus the cost of cards and envelopes.
Please note: custom imprint orders take 3-4 weeks to produce.
Additional fees may apply, email us for more information.
Shipping Questions
How fast will my order ship? When will my package arrive?
We typically process and ship orders within 3 business days, and our carriers estimate that most parcels are delivered 2–7 days after pickup.
You will receive an email with tracking information upon shipment—please refer to the carrier for a delivery estimate and updates.
Read our shipping policy here.
What are your shipping rates?
Standard U.S. shipping is free for all orders over $75. For orders under $75, rates range from $6-20 depending on the size of your order. 2-Day express shipping starts at $40.
Canadian shipping is a flat rate of $25 for orders over $100; Canada shipping rates for orders under $100 start at $13.
Why are shipping rates so high?
Carrier rates have climbed exponentially over the last few years, particularly for small businesses like us. We have negotiated small shipping discounts from both UPS and USPS but they ultimately set the rates. We do not have any control over carrier shipping rates.
We encourage you to take advantage of free shipping with your order of $75 or more!
Where do you ship from?
Our warehouse is located in Portland, OR. Learn more about our warehouse team here.
What shipping carriers do you use?
We ship with USPS or UPS Ground depending on order size and destination.
If you get UPS deliveries to your home, and USPS deliveries to a PO Box, please use the second address line to enter your PO Box information and identify your preferences in parenthesis. Example:
Allport Editions
716 NE Lawrence Ave (UPS)
PO Box 0000 (USPS)
Portland, OR 97232
How fast is Express shipping?
Most express orders ship from our warehouse the next business day via USPS or UPS 2-day express shipping. However, we are a very small team, if we have a rush of orders we cannot guarantee that you will receive your order in 3 business days.
Shipping Concerns
Help! I entered the wrong shipping address.
You can update your shipping address until your order ships using a button in your confirmation email. Once your order has shipped, please contact the carrier.
We apologize, but our inventory is limited and we cannot usually reship orders sent to incorrect addresses. However, please reach out with your order number - if the order is returned to us, we are happy to arrange reshipment or refund to your original form of payment.
Alternatively, we’d be pleased to process a reorder for any available products.
It’s been several days and I have not received any tracking information.
We recommend checking your spam and junk mail filters first. If your tracking information is still missing, please email us with your order number so we can resend it.
The carrier marked my order delivered, but it hasn’t arrived. / My package has been in transit for a long time with no updates.
Please allow an additional 24-48 hours for the package to arrive after being marked delivered, or up to two weeks in transit—delays can happen. Please remember that once the carrier picks up the order it is out of our hands!
If your package is still missing, please email or call us with your order number and we will do our best to assist you in contacting the carrier.
Troubleshooting
My promo code isn’t working.
Please confirm…
- You have entered the code correctly
- There are no stray spaces or special characters in the field
- You clicked the “Apply” button after entering the code
Please note:
- Only ONE promo code may be used at a time
- Promo codes CAN be used with gift cards
- Some promo codes are also single use—once you’ve used the code you cannot use it again.
If you are still having trouble, please call or email us for help.
I forgot to apply my promo code/gift card!
We apologize, but we cannot apply any discounts to an order once it has been submitted. Please confirm that your promo code is reflected in your order summary before checking out.
I’m having trouble logging in—I know I’m using the right email address.
You can reset your password using the Forgot Your Password? link below the password field on the login screen. If you’re having trouble or your last order was before 2023, please call or email us — our website system has changed, and we may need to send you an account activation link.
Note that passwords must be between 5 and 40 characters. Special characters are allowed, but your password cannot start or end with a space.
Products
My puzzle is missing a piece!
Our puzzle manufacturer carefully scans and weighs each puzzle to ensure that all pieces are present. However, accidents happen!
We’re happy to replace a missing (or damaged, or dog-eaten) puzzle piece within reason. Please fill out the form here and we will send you a replacement as soon as we’re able (Sometimes we have to build the puzzle to locate your piece - please allow us 2-6 weeks!).
How should I wash my Allport Editions tea towels?
Our 100% cotton tea towels can be machine washed in cold water and tumble dried on low. They’ll get softer and more absorbent as you wash them!